About The Embassy
OUR MANDATE
To articulate and implement Kenya’s Foreign policy in the Islamic Republic of Iran and other countries of accreditation.
OUR OBJECTIVES
- To promote and project Kenya’s image and prestige through public diplomacy.
- To contribute to Kenya’s economic transformation and realization of vision 2030 through effective diplomatic engagement.
- To promote international co-operation, better understanding and respect for rule based on multilateral and bi-lateral system.
- To strengthen and protect the interest of Kenyans in the Islamic Republic of Iran and other countries of accreditation.
| S no. | Services/Goods Rendered | Requirements | Fees | Timeline |
| 1. | Provision of advisory services on trade, tourism and investment matters in Kenya to the potential investors and tourists. | · Receipt of requests for information | · Nil | · Promptly/Within one (1) working day
· For queries requiring extensive consultation, an initial reply shall be given indicating when full response shall be expected |
| 2. | Coordinate Kenya’s Participation in events organized in the countries of accreditation to promote trade, investment, tourism and culture. | · Active participation of the line Ministries or businesses
· Invitation from mandated bodies in the countries of accreditation |
· Nil | · As per the deadlines agreed by all stakeholders |
| 3. | Provision of advisory services to Kenyans in the fields of education, health, employment, other opportunities and travel. | · Request for information | · Nil | · Promptly/Within one (1) working day
· For queries requiring extensive consultation, an initial reply shall be given indicating when full response shall be expected |
| 4. | Issuance of Visa to travelers | · Online applications (evisa.go.ke)
· In person applications-Duly filled application forms · Invitation and relevant documents · Valid passport · Security approval |
· Transit Visa-USD 20
· Single journey visa-USD 50 · Referral Visa- Application fee USD 10 / USD 50 after approval · Multiple journey visa-USD 100 · Courtesy visa-Gratis · East Africa Tourist Visa-USD 100 (Valid for Kenya, Rwanda & Uganda) |
· Within three (3) working days for Transit and single entry
· Within fourteen (14) working days for Referral and Multiple entry |
| 5. | Issuance of travel documents. | · Dully filled application forms
· Receipt of written request · Supporting documents |
· Passport:
A- 4550 ksh B- 6050 ksh C- 7550 ksh · Mutilated Passport- 10050 Ksh · Lost Passport- 12050 Ksh · Emergency travel document – Gratis (One Way travel). |
· One Month
· Immediately |
| 6. | Authentication of Documents | · Receipt of request
· Presentation of valid/original documents |
· 100 USD for each document (Foreigners).
· Gratis- For Kenyans |
· Within one (1) working day |
| 7. | Attending to visitors | · Arrival of visitors | · Nil | · Promptly for visitors with appointments
· Within thirty (30) minutes for visitors without appointments |
| 8. | Respond to Telephone calls and communications (Letters, Note Verbales, Emails and other network sites) | · Receipt of written and e-requests | · Nil | · Within thirty seconds
· Within five (5) working days for letters and note verbale · Within two (2) working days for emails · For complex issues, will give an initial reply of when the full response should be expected |
| 9. | Address complaints/Process requests for information | · Complaints/Information requests received | · Nil | · Within twenty (20) working days upon receipt of requests |
“Commitment to Courtesy and Excellence in Service Delivery”
Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in service delivery should be reported.
Embassy Staff
